Shipping Policy
Where We Ship: We deliver to your countries/regions. Processing & Delivery: Orders are processed in two business days. Standard delivery takes 7-9 days; express delivery 4-6 days. Delivery times are estimates and may vary. Shipping Costs: Costs are calculated at checkout based on your location and chosen shipping method. Tracking & Issues: You will receive a tracking number once your order ships. Lost or damaged packages? Contact us at email@example.com. International Orders: Customs fees or taxes may apply and are the customer’s responsibility.
Returns & Exchanges
Due to the personalized nature of our products, we cannot accept returns on custom items. However, if your order arrives damaged or there is a mistake on our part, please contact us within 48 hours of delivery, and we will be happy to arrange a replacement.
To ensure your custom creations last a lifetime, please follow these care instructions:
- Keep all 3D printed items and lithophanes away from direct, prolonged sunlight and extreme heat.
- To clean, gently wipe with a soft, dry microfiber cloth. Do not use water or chemical cleaners.
- Handle your items with care, as delicate parts can be fragile.
Last Updated: 20 September 2025
8x6-1 Your Privacy Matters We respect your privacy. Any personal information you share with us (like name, email, and address) is used only to: - Process and deliver your orders - Improve our services - Send updates or offers if you opt-in Safe & Secure: Your data is stored securely. We never sell your information to third parties. Payment info is processed safely via trusted gateways. Cookies & Tracking: We use cookies to improve your browsing experience. You can manage them in your browser settings. Contact Us: Questions about privacy? Reach us at: contact@icrcustomcreations.com